AI Visibility Audit
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ChatGPT
Gemini
Google AI ModeAI VISIBILITY AUDIT · TIDEDESK.COM · SEP 2026
How AI answers talk about Tidedesk
#1 in AI answers. Skipped when buyers compare tools.
01 · SUMMARY
What we found, and where to start
Near purchase, AI names Ticketloom where it skips Tidedesk
In the 18 questions closest to purchase, Ticketloom is named in 11 of 54 AI answers that don’t mention Tidedesk.
Small SaaS teams are your strongest territory
Tidedesk appears in 52% of AI answers about help desks for small SaaS teams.
Show up before buyers start comparing
AI doesn’t name Tidedesk in any of the 6 early-exploration questions. Guides that answer them put Tidedesk on the shortlist before buyers compare tools.
Close the gap with Ticketloom near purchase
Start with the 11 comparison answers where Ticketloom is named and Tidedesk isn’t, and the sources AI cites in them.
See these answers →
- Real AI answers from 3 engines
- Public data only, no logins
- Opportunities in priority order
TRUSTED BY 100+ BRANDS, INCLUDING
KinescopeCulinaryONCentapayProfee4devsWHAT YOU’LL FIND OUT
Five questions your audit answers
01
Does AI know your brand, and what does it think?
How ChatGPT, Gemini and Google AI Mode describe you: the topics they praise, where they hold back, and the exact answer behind each.
How AI describes your brand
HOW AI DESCRIBES TIDEDESK
Tidedesk is a help desk for small SaaS teams, known for a clean shared inbox, fair per-seat pricing and responsive support.
27%Negative
- ✕Setup & onboarding
- ✕Reporting depth
- ✕Integrations
73%Positive
- ✓Shared inbox & UI
- ✓Price per seat
- ✓Customer support
WHERE AI SAID IT · GEMINI
“How long does it take to set up Tidedesk for a 10-person support team?”
Setup takes longer than with simpler tools: teams often need a week or more to configure routing and macros.
If you need to go live in a day, a lighter option like Queuely is quicker to start. Tidedesk’s inbox is easy to use once it’s set up, and most teams say the routing rules pay off after the first month. For teams under five agents, the default macros are usually enough to begin with, and the setup guide covers SLAs, tags and the Slack integration step by step.
02
How often does AI name you?
How often AI names you in its answers, by engine and by stage of the buying journey, next to your competitors.
Who takes the biggest share of AI mentions
#1 on share of voice, 4 points ahead of Ticketloom
But when a competitor appears in the same answer, Tidedesk is listed first in only 12 of 27.
- All
- ChatGPT
- Gemini
- Google AI Mode
Share of voice by brand ?
- Tidedesk / YOU25.4%
- Ticketloom21.3%
- Queuely16.4%
- Supportfin12.3%
- Kindreply9.8%
- Casewell7.4%
- Hushdesk5.7%
- Others1.7%
03
Does AI recommend you?
The buyer questions where AI names you, the ones where it doesn’t, and which competitors it names instead.
Questions where AI names you, and where it doesn’t
36 non-branded questions from the 40-question set, grouped by result.
- Your brand mentioned24
- Your brand not mentioned12
- Competitors appear instead5
- Ghost citations?3
EXAMPLES · YOUR BRAND MENTIONED
“Best help desk for a small SaaS team?”
For a small SaaS team, Tidedesk and Ticketloom come up most often. Tidedesk keeps the shared inbox simple and prices per seat, which suits teams of 3 to 15 agents…
See the AI answer →“Which help desk has fair per-seat pricing for a team of 5–10 agents?”
Per-seat pricing varies a lot. Tidedesk and Supportfin publish flat per-agent prices with no seat minimum, while Ticketloom starts at…
See the AI answer →“Shared inbox tool with a Slack integration”
Most help desks connect to Slack. Tidedesk, Queuely and Kindreply let agents reply to tickets from a Slack thread without opening the inbox…
See the AI answer →04
Which sites does AI cite, and can you get on them?
The 10 websites AI cites most in your category, how often it cites your own site, and how many of them you can realistically get mentioned on.
Which websites AI cites when it answers
google.com is left out: its citations point back to Google’s own pages, not to content AI reads.
Review sites are cited 7.7× more often than your site
G2, Capterra, Software Advice and GetApp together have 199 citations in this set. tidedesk.com has 26.
You can realistically get mentioned on 6 of these sites and 23 more · See where in Findrix →
05
How do you grow your results?
Opportunities ranked by priority and split by team: content, PR and SEO, each with the exact page, thread or topic to work on.
Ways to make AI name Tidedesk more often
- 10 for your content team
- 29 for PR
- 11 for SEO / dev
- Priority #1Questions to claimPublish an article on a question where AI names no brand yet6 opportunities · content team
- Priority #2Community threadsGet mentioned in a Reddit thread AI keeps citing17 opportunities · PR
- Priority #3SchemaAdd SoftwareApplication schema so AI reads pricing and ratings5 opportunities · SEO / dev
- Priority #4Pages to updateAdd setup timelines to a page AI already cites4 opportunities · content team
- Priority #5Editorial listsPitch a best-of list where Ticketloom is named and you’re not12 opportunities · PR
- Priority #6CrawlabilityLink to pages AI crawlers can’t reach6 opportunities · SEO / dev
HOW IT WORKS
Your report in three steps
- 1
Enter your domain
We identify your category and the competitors AI compares you with. No logins, no access to your site or analytics.
- 2
We ask AI what your buyers ask
We ask ChatGPT, Gemini and Google AI Mode the questions your buyers ask, and save every answer.
- 3
Get your report by email
Asking AI 120 times takes a while. We email you a link when your report is ready, in about 10 minutes.
HOW WE MEASURE
What goes into your audit
- 40
buyer questions
Built from your website, your category and your competitors’ sites: 36 about your category, 4 naming your brand. Your report shows 9 of them with the AI answers.
- 3
AI engines
Every question runs in all three, as a new user: 120 answers in total.
- 3
question types
- Early exploration6
- Specific needs12
- Comparing brands18
- 4
reputation questions
Part of the 40: questions about what your brand does, whether buyers can trust you and whether your product is any good.
See what AI tells buyers about you, and what to fix first
Your AI visibility audit: how often AI names you, who it names instead, and where to start.
“A pretty serious push that quickly changed our approach to how we fill our pages.”
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Frequently asked questions
Your website address and a work email. The audit uses public data only: no logins, no access to your site or analytics.
We build them from your website, your category and your competitors’ sites, and write them for each buyer type, from first exploration to comparing options. Your report shows 9 of them next to the AI answers. All 40 are in Findrix.
We pick them from the brands AI names most often in answers about your category. They can’t be changed in the free report. In Findrix you can edit both your competitors and your questions, then measure again.
No sales calls. We email you the report, then a few short emails on how to use it. Every email has a one-click unsubscribe.
Yes. Your report has a link you can send to colleagues, and they can open it without signing up.
Asking AI 120 times takes a while. We email you a link when your report is ready, in about 10 minutes.
An SEO audit checks how Google ranks your pages. This audit checks what AI engines answer when buyers ask about your category: who they name, which sites they cite and how they describe you.
Nothing, and no card is needed. If you want to see all opportunities and track AI answers over time, Findrix has a 7-day trial.
Yes. AI answers change over time, so your report shows one run on one date. To see how answers move, track them in Findrix.
Yes, in the way most people use the term: it checks how generative AI engines answer about your category and your brand. It also includes a short technical check of how easily AI can read your site.
It is what you get from this audit: a report on what ChatGPT, Gemini and Google AI Mode answer when buyers ask about your category. It shows how often AI names you and your competitors, which websites it cites, how it describes your brand and where to start.
It works like one, with more depth. Instead of a few prompts and a single number, it runs 40 buyer questions across three engines and shows the answers behind each number: who AI names, which sites it cites and what to work on first.
Tools use the term for different things. In this audit it is your mention rate: the share of AI answers that name your brand, per engine and next to your competitors. We show the numbers behind it rather than one blended score.
Another name for an AI visibility audit. An AI search visibility audit checks how AI search engines such as ChatGPT, Gemini and Google AI Mode answer questions about your category, and whether your brand is part of those answers.
Ready to see what AI says about you?