Terms of Service
1. Acceptance
By using Findrix ("the Service") you agree to these Terms. If you're using Findrix on behalf of an organization, you represent that you have authority to bind that organization.
2. License grant
Subject to your compliance with these Terms, Findrix grants you a non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. The Service includes the dashboard, the audit engine, the deploy adapters, the API, and any documentation we publish.
3. Restrictions
You agree not to:
- Reverse-engineer the Service or any portion of it
- Resell or sublicense the Service to third parties (except where explicitly permitted under our Agency or Reseller programs)
- Use the Service to violate any law, regulation, or third party's rights
- Attempt to bypass rate limits, security controls, or access controls
- Use the Service to compete with Findrix in the GEO/AEO category
- Violate our Acceptable Use Policy
4. Your data and content
You retain ownership of any content you submit to Findrix (URLs, domains, audit data, deploy configurations). You grant Findrix a worldwide, non-exclusive, royalty-free license to process that content as necessary to provide the Service. We process your data per our Privacy Policy.
5. Acceptable use
You must comply with our Acceptable Use Policy, which prohibits (among other things) using the Service for illegal content, mass scraping, rate-limit circumvention, or attacks on third-party systems.
6. Service availability
We aim for 99.9% uptime on Pro and Business tiers (see SLA, Phase 2). Free, Lite, and Growth tiers are provided without availability guarantees. We reserve the right to perform maintenance with prior notice.
7. Fees and payment
Paid tiers are billed monthly or annually in advance via Stripe. Refunds within 14 days of first paid invoice (good-faith policy). Late payments may result in suspension after 30 days.
We may change pricing with 30 days' notice. Existing subscriptions honor the price at the time of subscription until next renewal.
8. Disclaimer of warranties
The Service is provided "as is" without warranties of any kind, express or implied, except where prohibited by law. We do not guarantee that the Service will be uninterrupted, error-free, or that LLM citation lift outcomes will match historical examples. AI systems are stochastic; past performance is not a guarantee of future results.
9. Limitation of liability
To the maximum extent permitted by law, Findrix's aggregate liability under these Terms is limited to the greater of (a) USD 100 or (b) the fees you paid us in the 12 months preceding the event giving rise to the claim. Findrix is not liable for indirect, consequential, or punitive damages, including lost profits or lost data, except where such limitation is prohibited by applicable law.
10. Indemnification
You agree to indemnify Findrix against claims arising from your violation of these Terms, your content, or your use of the Service in violation of applicable law.
11. Termination
You may cancel your subscription at any time from the dashboard or by email to billing@findrix.ai. We may terminate or suspend your account for material breach of these Terms or our Acceptable Use Policy, with notice where practicable. Sections that by their nature should survive termination (limitation of liability, indemnification, governing law) will survive.
12. Governing law and disputes
Governing law: TBD upon incorporation finalization (Phase 1). Until then, disputes will be resolved in good faith by the parties; if not resolved within 60 days, by binding arbitration administered under the rules of the relevant jurisdiction.
You agree to arbitrate disputes individually, not as a class. Where local law requires court jurisdiction (e.g. consumer protection in the EU), that law applies.
13. Changes
We may update these Terms with 30 days' notice for material changes. Continued use of the Service after the effective date constitutes acceptance.
14. Contact
Legal: legal@findrix.ai
Billing: billing@findrix.ai