Terms of Service
- Findrix is a business tool that measures and improves how brands appear in AI search. You need authority to accept these Terms for your organization.
- AI systems are probabilistic and run by third parties. We do not guarantee any citation, ranking, traffic, or revenue result. Scores and recommendations are estimates.
- You own your content. We only process it to run the Service, and we never use it to train AI models.
- You are responsible for the sites and accounts you connect and for anything you publish through Findrix.
- The Service is for your own business use. You may not use it as a competitor, use it or its outputs to build a competing product, or publish benchmarks or comparisons of it without our written consent. Our scores and methodology are trade secrets.
- Paid plans renew until cancelled. Where a free trial is offered, it expires without converting to a paid charge unless you subscribe.
- The Service is provided "as is," our liability is capped, and disputes are resolved individually under Delaware law, by arbitration where permitted.
1. Who these Terms are between
These Terms of Service (the "Terms") are a binding agreement between Findrix Corp., a corporation organized under the laws of the State of Delaware, United States ("Findrix," "we," "us"), and the individual or organization that accesses or uses the Findrix platform, websites, dashboards, audit engine, deployment integrations, APIs, and related documentation (together, the "Service"). By creating an account, clicking to accept, or using the Service, you ("you," the "Customer") agree to these Terms. If you do not agree, do not use the Service.
If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" means that organization. Your Acceptable Use Policy, Privacy Policy, Cookie Policy, Sub-processor list, and, where it applies to you, our Data Processing Addendum are incorporated into these Terms by reference.
2. Eligibility — business use only
The Service is a business-to-business product intended for use by companies, sole traders, and other professional or public-sector users in the course of their trade, business, or profession. It is not directed to consumers and not intended for personal, family, or household use. You must be at least 18 years old and legally able to enter into a contract. If mandatory consumer-protection law applies to you despite the business orientation of the Service, nothing in these Terms limits rights that cannot be waived under that law.
No competitor access. The Service is not available to, and you may not access or use it if you are, or are acting on behalf of, a competitor of Findrix, except with our prior written consent. A "competitor" is any person or entity that offers, or is developing, a product or service that competes with the Service — including AI-search, generative-engine, or answer-engine visibility, measurement, or optimization tools. Registering or accessing the Service in breach of this restriction is a material breach and grounds for immediate termination.
3. What the Service does — and does not do
The Service is designed to help you:
- Audit websites for readiness in AI search and generative engines and produce a score, category breakdowns, and recommendations;
- Measure how AI assistants and answer engines (for example ChatGPT, Claude, Gemini, Perplexity, Grok, and Google AI surfaces) reference or cite brands, by sending generated queries to those systems and recording their responses;
- Generate content, structured-data, and technical recommendations aimed at improving AI visibility;
- Where you connect and authorize a website or content platform, deploy changes you approve to your own site; and
- Deliver reports, dashboards, and notifications.
The Service expressly does not:
- Guarantee any specific outcome — including any citation, mention, ranking, AI-visibility level, traffic, lead, or revenue result. Outputs are estimates and forecasts, not promises;
- Control the AI systems, search engines, or third-party websites it queries or analyzes, or the accuracy, availability, or behavior of those systems;
- Provide legal, financial, tax, marketing-compliance, or other professional advice. Recommendations are informational, and you are responsible for deciding whether and how to act on them; or
- Act as, or on behalf of, and is not affiliated with, endorsed by, or authorized by any AI provider, search engine, or website it analyzes.
4. AI outputs and third-party systems
A core part of the Service depends on artificial-intelligence models, search engines, and data providers that are operated by third parties and are outside our control. AI systems are probabilistic and non-deterministic: the same query can produce different answers over time, answers can be incomplete or incorrect, and the systems change without notice. Results we surface reflect what those systems returned at a point in time and are not a statement of fact by Findrix, an endorsement, or a guarantee of future behavior. You are responsible for reviewing AI-generated outputs and recommendations before relying on or publishing them.
5. Analyzing websites and public data
The Service retrieves and analyzes publicly available website content — including your sites and, where you direct it, third-party sites — together with signals such as HTML, structured data, robots.txt, llms.txt, sitemaps, and page performance data. This information is gathered from public sources and is provided to you on an as-available basis; we do not warrant its accuracy, completeness, or currency, and our analysis of a third-party site does not imply any relationship with, or endorsement by, that site's operator. You must only direct the Service to analyze sites you own or are otherwise permitted to analyze (see the Acceptable Use Policy). If you operate a site and believe the Service has been used to access it improperly, or you wish to submit an intellectual- property or takedown notice, contact legal@findrix.ai (see Section 19).
6. Your account, API keys, and security
You are responsible for your account, your API keys, and all activity that occurs under them. Keep credentials confidential, do not share them, and notify us promptly at support@findrix.ai if you suspect unauthorized use. We may set and change rate limits, quotas, and fair-use thresholds to protect the Service and the third-party systems it depends on; current limits are described in the Acceptable Use Policy.
7. Your content and connected sites
"Customer Content" means the URLs, domains, brand information, prompts, configurations, credentials, and other material you submit to the Service or make available through a connected site or platform. As between you and Findrix, you own Customer Content and the content on your own websites. You grant Findrix a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Content solely as necessary to provide, secure, and support the Service and as described in the Privacy Policy. This license ends when the relevant Customer Content is deleted or your account is closed, except for residual copies retained under our documented retention schedule or as required by law.
You represent and agree that:
- You own or have the necessary rights to the Customer Content and to the sites, platforms, and accounts you connect;
- You are solely responsible for any changes the Service deploys to a site you connect, for reviewing and approving those changes, and for their effect on your site; and
- Customer Content and your use of the Service do not infringe any third party's rights or violate any law or the Acceptable Use Policy.
You are responsible for maintaining your own backups. We may refuse, suspend, or roll back a deployment that we reasonably believe is unlawful, insecure, abusive, or in breach of these Terms.
8. Findrix intellectual property and license to you
The Service, including its software, models, methodology, scoring, user interfaces, documentation, and all related intellectual-property rights, is and remains the exclusive property of Findrix and its licensors. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own internal business purposes during your subscription. No rights are granted except as expressly stated; all rights not granted are reserved.
You may not:
- Reverse-engineer, decompile, disassemble, or attempt to discover or derive the source code, models, scoring, algorithms, or proprietary methodology of the Service — which constitute Findrix's trade secrets and Confidential Information — except to the extent this restriction cannot be excluded under applicable law. Observing the Service's public-facing behavior through your browser's developer tools is not itself restricted, but you may not use such observation to reconstruct, replicate, or derive the Service's scoring or methodology;
- Scrape, crawl, or use automated means to extract data from the Service other than through our documented API, or circumvent rate limits, security controls, or access controls;
- Access or use the Service, or permit it to be accessed or used, as, or on behalf of, a competitor of Findrix (see Section 2);
- Use the Service, its outputs, scores, reports, models, or methodology to build, train, benchmark, or improve any product or service that competes with the Service;
- Publish, disclose, or otherwise make available any benchmark, comparison, performance evaluation, or test result relating to the Service without our prior written consent;
- Resell, sublicense, or provide the Service to third parties except under a written agency, reseller, or partner arrangement with us; or
- Remove or obscure any proprietary notices.
Confidential information and trade secrets. The Service's models, scoring, algorithms, methodology, non-public features, and the reports and outputs it generates for you are the Confidential Information and trade secrets of Findrix. You will use them only to use the Service as permitted by these Terms, will not disclose them to any third party, and will protect them with at least reasonable care. These obligations do not apply to information that is or becomes public through no fault of yours.
Equitable relief and enforcement. You acknowledge that a breach or threatened breach of this Section or of Section 2 (no competitor access) would cause Findrix irreparable harm for which monetary damages would be an inadequate remedy. Accordingly, to the maximum extent permitted by applicable law in any jurisdiction, Findrix is entitled to seek injunctive and other equitable relief to restrain such a breach without the requirement to post a bond or other security and without having to prove actual damages, in addition to any other remedy available at law or in equity, and to recover the reasonable attorneys' fees and costs it incurs in enforcing this Section. Your obligations under this Section survive termination.
Feedback. If you send us suggestions or feedback, you grant us a non-exclusive, royalty-free license to use it to improve the Service. We will not identify you as the source without your permission. Feedback is given voluntarily and creates no obligation for either party.
Publicity. Unless you tell us otherwise, we may identify you as a Findrix customer and use your name and logo in a factual list of customers on our website and in sales materials. You may opt out at any time, and always within 30 days of signup, by emailing legal@findrix.ai; any other use of your brand requires your prior approval.
9. Fees, plans, and payment
Paid plans are billed in advance on the cycle shown at purchase (for example, monthly or annually, and per site where applicable) through our payment processor. You authorize us and our processor to charge your payment method for all fees, plus applicable taxes. Fees are stated exclusive of taxes; you are responsible for any sales, use, VAT, or similar taxes, other than taxes on our net income. Except as set out in Section 10, fees are non-refundable and payments are not contingent on the delivery of any future feature or result. If a charge fails, we may suspend paid features after reasonable notice.
Price changes. We may change prices on at least 30 days' notice. A price change takes effect at your next renewal.
10. Trials, refunds, and cancellation
- Trials. Where offered, a free trial runs for the stated period and expires automatically without converting to a paid charge unless you choose to subscribe. Trials are provided "as is" and may be modified or withdrawn.
- Cancellation. You may cancel at any time from your account or by emailing billing@findrix.ai. A monthly plan ends at the close of the current billing cycle; a fixed-term plan ends at the end of its committed term. Cancellation stops future charges; already-paid fees are not refunded except where we terminate you without cause.
- Findrix-caused termination. If we terminate your paid subscription without cause, we will refund the pro-rata portion of prepaid fees for the unused period.
11. Beta and experimental features
We may offer features labelled beta, preview, experimental, or similar ("Beta Features"). Beta Features are provided for evaluation, may be changed or discontinued at any time, may not work as intended, and are excluded from any availability commitment. They are provided "as is" and "as available" to the maximum extent permitted by law.
12. Availability and changes to the Service
We work to keep the Service available but do not guarantee uninterrupted or error-free operation, and we may perform maintenance, typically with notice for planned downtime. Where we publish a Service Level Agreement for a specific plan, that SLA governs availability for that plan; otherwise the Service is provided without an availability commitment. We may add, modify, or discontinue features, or the Service as a whole, and may impose or change limits, provided that a discontinuation of a paid plan you rely on entitles you to a pro-rata refund of prepaid, unused fees under Section 10.
13. Disclaimer of warranties
To the maximum extent permitted by law, the Service and all outputs, scores, recommendations, reports, and data are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. We specifically disclaim the implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free; that results, scores, or recommendations are accurate or will produce any particular outcome; or that AI systems, search engines, or third-party sites will behave in any particular way. No advice or information obtained from the Service creates any warranty not expressly stated here. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.
14. Limitation of liability
To the maximum extent permitted by law, Findrix and its officers, directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, whether based in contract, tort (including negligence), strict liability, or any other theory, even if we were advised of the possibility of such damages.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service and these Terms will not exceed the greater of (a) the total fees you paid us for the Service in the 12 months immediately before the event giving rise to the claim, or (b) USD 100.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, for death or personal injury caused by negligence, or for a party's willful misconduct or gross negligence. The exclusions and limits in this section apply even if a limited remedy fails of its essential purpose, and they allocate risk between the parties in exchange for the fees charged.
15. Indemnification
By Findrix. We will defend you against a third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual-property rights, and we will pay damages finally awarded or agreed in settlement, provided you notify us promptly, let us control the defense, and cooperate. This does not apply to claims arising from Customer Content, your connected sites, your modifications, or your use of the Service in breach of these Terms.
By you. You will defend and indemnify Findrix against any third-party claim, and pay resulting damages, losses, and reasonable costs, arising from Customer Content, from sites, platforms, or accounts you connect, from changes you deploy through the Service, from your use of the Service in breach of these Terms or the Acceptable Use Policy, or from your violation of any law or third-party right.
16. Term, suspension, and termination
These Terms apply while you use the Service. Either party may terminate for the other party's material breach that remains uncured 30 days after written notice. We may suspend or limit access immediately where necessary to prevent harm, address a security or legal risk, or stop a breach of the Acceptable Use Policy, and will restore access once the issue is resolved where practicable.
On termination, your license to use the Service ends. For 30 days after termination you may export Customer Content in a machine-readable format; after that period we delete or de-identify Customer Content in line with the retention schedule in our Privacy Policy, except where the law requires longer retention. We do not retain perpetual rights in Customer Content after deletion. Sections that by their nature should survive — including Sections 2 (no competitor access), 7 (ownership), 8 (including confidentiality, the competitor and benchmark restrictions, and equitable relief), 13, 14, 15, 16, 17, and 18 — survive termination.
17. Governing law and dispute resolution
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods.
Informal resolution first. Before starting a formal proceeding, the parties will try in good faith to resolve any dispute by contacting legal@findrix.ai and negotiating for at least 60 days.
Binding arbitration. If a dispute is not resolved informally, it will be finally settled by binding arbitration administered by JAMS under its applicable rules, seated in Wilmington, Delaware, before a single arbitrator, and conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own costs and fees except as the rules or the arbitrator require.
Class-action and jury waiver. Disputes will be resolved only on an individual basis. You and Findrix each waive any right to a jury trial and any right to bring or participate in a class, collective, or representative action.
Carve-outs. Either party may bring a claim in small-claims court for a qualifying dispute, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information. Where mandatory law — including consumer-protection law in the EU, the UK, or your place of residence — gives you the right to bring proceedings in your local courts or forbids the arbitration or class-waiver terms above, those rights prevail and this section applies only to the extent permitted.
18. Changes to these Terms; general
We may update these Terms. For material changes we will give at least 30 days' notice by email or in-app before they take effect, and, where a change materially reduces your rights, we will ask for your acceptance or give you the right to terminate. Continued use after the effective date means you accept the updated Terms.
You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the policies incorporated by reference, are the entire agreement between the parties about the Service and supersede prior agreements on the subject. If a provision is unenforceable, the rest remains in effect and the provision is enforced to the maximum extent permitted. Our failure to enforce a right is not a waiver. Notices to you may be sent to your account email; notices to us go to legal@findrix.ai.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (for example, natural events, war, labor disputes, government action, internet or utility failures, or the failure of third-party AI or infrastructure providers). Your obligation to pay fees already incurred survives a force-majeure event.
Export and government use. You will comply with applicable export-control and sanctions laws and represent that you are not barred from receiving the Service under them. The Service is "commercial computer software," and any U.S. government use is subject to standard restricted rights.
19. Contact
Findrix Corp., a Delaware corporation.
Registered agent for service of process: Corporate Consulting Ltd., 605 Geddes Street, Wilmington, Delaware 19805, USA.
Legal and disputes: legal@findrix.ai
Intellectual-property and takedown notices: legal@findrix.ai
Billing: billing@findrix.ai
Support: support@findrix.ai
Acceptable-use and abuse reports: abuse@findrix.ai