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How does ChatGPT answer
Home Services questions in Australia?
Explore which brands it recommends, which sources it relies on,
and how its citations vary across Home Services markets.
- Home Services markets
- 7
- Top-20 brands
- 139
- Questions
- 2,800
- Citations
- 71,167
01 · Engine profile
Where do the engines get
their Home Services answers from?
Same markets, same questions — but each engine
builds its answers from its own pool of cited sites.
9,861
domains cited — the widest pool of the 3 engines
Gemini 2,464 · Google AI Mode 2,019
Source: Findrix research. 7 AU Home Services markets · 2,800 questions · 1 run per question · measured Oct 2026.
02 · Engine consensus
Do the engines agree on who
leads each Home Services market?
The brand ChatGPT names first in each of the 7 Home Services markets, next to what
Gemini and Google AI Mode name first.
| Home Services market | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|
| Electrical ServicesDifferent #1 | The Local Electrician8.0% | Ausgrid10.8% | Ausgrid12.5% |
| Heating & Air Conditioning | Daikin47.0% | Daikin75.0% | Daikin75.0% |
| Pest Control & Wildlife Removal ServicesDifferent #1 | Flick Anticimex22.5% | Flick Anticimex53.5% | Rentokil Australia40.5% |
| Plumbing ServicesDifferent #1 | Mr Splash Plumbing8.5% | Metropolitan Plumbing15.5% | O'Shea Plumbing21.8% |
| Pool & Spa ServicesDifferent #1 | Poolwerx23.5% | Poolwerx69.3% | Swimart69.0% |
| RoofingDifferent #1 | RoofingCorp14.8% | Modern Group30.3% | Modern Group17.0% |
| Solar & Battery InstallationDifferent #1 | Solahart26.3% | Sungrow56.3% | Sungrow48.8% |
03 · Market landscape
Where is ChatGPT most concentrated on a few brands?
Top-3 brands hold 18% of mentions in Heating & Air Conditioning and 16% in Pest Control & Wildlife Removal Services,
but only 5% in Electrical Services — the most open Home Services market on ChatGPT.
| Home Services market | Most named brand | Mention rate Share of the engine’s answers in the market that name the brand | Brands mentioned Distinct brands the engine named in this market | Concentration level How much of all mentions go to the three most-named brands |
|---|---|---|---|---|
| Heating & Air Conditioning | Daikin | 47.0% | 255 | Medium concentrated |
| Pest Control & Wildlife Removal Services | Flick Anticimex | 22.5% | 244 | Medium concentrated |
| Pool & Spa Services | Poolwerx | 23.5% | 317 | Medium concentrated |
| Solar & Battery Installation | Solahart | 26.3% | 272 | Medium concentrated |
| Roofing | RoofingCorp | 14.8% | 389 | Medium concentrated |
| Plumbing Services | Mr Splash Plumbing | 8.5% | 387 | Medium concentrated |
| Electrical Services | The Local Electrician | 8.0% | 395 | Medium concentrated |
04 · Brands
Which brands does ChatGPT recommend across Home Services?
See which brands make ChatGPT’s top 20 across Home Services markets, and where each brand is most visible.
- 0brands in ChatGPT’s top 20
in 6 or 7 markets - 1brand in ChatGPT’s top 20
in 2 to 5 markets - 138brands in ChatGPT’s top 20
in only 1 market
| Brand | Markets present Home Services markets where the brand is in ChatGPT’s top 20 | Electrical Services | Heating & Air Conditioning | Pest Control & Wildlife Removal Services | Plumbing Services | Pool & Spa Services | Roofing | Solar & Battery Installation |
|---|---|---|---|---|---|---|---|---|
| 1KOMMA5° | 2 / 7 | 2.8% | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | 7.2% |
| Daikin | 1 / 7 | Not in top 20 | 47.0% | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 |
| Solahart | 1 / 7 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | 26.3% |
| Mitsubishi Heavy Industries Air-Conditioners Australia | 1 / 7 | Not in top 20 | 24.8% | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 |
| Poolwerx | 1 / 7 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | 23.5% | Not in top 20 | Not in top 20 |
| Flick Anticimex | 1 / 7 | Not in top 20 | Not in top 20 | 22.5% | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 |
| Solargain | 1 / 7 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | 22.5% |
| Resinc | 1 / 7 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | 20.5% |
| Sungrow | 1 / 7 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | 19.3% |
| Fujitsu General | 1 / 7 | Not in top 20 | 17.8% | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 | Not in top 20 |
05 · Sources
Where does ChatGPT get its Home Services recommendations from?
These are the websites most often cited in ChatGPT’s Home Services recommendations, and how many markets they appear in.
| # | Source | Citations Times ChatGPT cited the site in Home Services answers. Citations are counted per pass over the questions, so engines asked a different number of times can be compared. | Home Services markets Markets where the site is cited |
|---|---|---|---|
| 1 | google.com | 6,525 | |
| 2 | nsw.gov.au | 2,786 | |
| 3 | reddit.com | 1,762 | |
| 4 | solarquotes.com.au | 1,113 | |
| 5 | energy.gov.au | 877 | |
| 6 | productreview.com.au | 794 | |
| 7 | hipages.com.au | 743 | |
| 8 | consumer.vic.gov.au | 591 | |
| 9 | rentokil.com | 581 | |
| 10 | starworks.com.au | 426 |
06 · The questions we asked
What do people ask ChatGPT about Home Services?
See what kinds of Home Services questions make up the dataset.
| By buying intent / By question type | Question type | Share of questions |
|---|---|---|
| By question type · 2,800 questions | General questions | 2% |
| By question type · 2,800 questions | Use case | 52% |
| By question type · 2,800 questions | Audience | 5% |
| By question type · 2,800 questions | Selection criteria | 30% |
| By question type · 2,800 questions | Problem to solve | 11% |
By question type · 2,800 questions
Example prompts
- “what are the best electrical contractors in Australia?”General questions
- “which electrical contractors are best for strata managers and owners corporations maintaining residential apartment blocks in Australia?”Audience
- “which electrical contractors are best for homeowners undertaking kitchen or bathroom renovations in Australia?”Audience
- “emergency electrician promised 1 hour arrival took four hours. which electrical contractors can help in Australia?”Problem to solve
- “which electrical contractors are best value for money in Australia?”General questions
- “how do electrical contractors compare on clear disclosure of callout fees before the van is dispatched in Australia?”Selection criteria
- “how do electrical contractors compare on supplying signed certificates of electrical safety on completion in Australia?”Selection criteria
- “new solar inverter trips overvoltage installer will not investigate. which electrical contractors would you recommend in Australia?”Problem to solve
- “which electrical contractors are most recommended for rewiring a gutted kitchen for an induction cooktop in Australia?”Use case
- “which electrical contractors are most recommended for installing a dedicated electrical circuit for a heat-pump hot water system in Australia?”Use case
- “what are the best air conditioning companies in Australia?”General questions
- “which air conditioning companies are best for landlords looking for reliable low-cost air conditioning for rental properties in Australia?”Audience
- “which air conditioning companies are most recommended for switching from gas ducted heating to an efficient reverse cycle system in Australia?”Use case
- “how much does body corporate paperwork and acoustic compliance certification vary between air conditioning companies in Australia?”Selection criteria
- “split system air conditioner smells like mould when turned on. which air conditioning companies can help in Australia?”Problem to solve
Frequently asked questions
What does this ChatGPT Home Services report measure?
Which brands ChatGPT names when buyers in Australia ask Home Services questions, and which websites it cites in those answers. It covers 7 Home Services markets and 2,800 buyer questions, each asked once, and sets ChatGPT next to Gemini and Google AI Mode on the same questions.
“Mention rate” — what does it mean?
The share of ChatGPT’s answers to a market’s buyer questions that name the brand. Each question is asked once, and every rate carries a 95% range: when the ranges of two brands overlap, their ranks are not really different.
What does “market concentration” mean?
How much of all brand mentions in a market go to its three most-named brands. When the top three hold most of the mentions, the market is highly concentrated and hard to break into; when mentions are spread over dozens of brands, it is open.
Which Home Services markets are included?
7 AU markets measured on ChatGPT: Electrical Services, Heating & Air Conditioning, Pest Control & Wildlife Removal Services, Plumbing Services, Pool & Spa Services, Roofing and Solar & Battery Installation. Each market has its own question set, its own brands and its own ranking.
Why are only 20 brands shown per market?
Radar publishes the top 20 brands of each engine in each market. A brand missing from a table here can still be named by ChatGPT — just below its top 20.
What counts as a citation?
A link to a website that ChatGPT shows as a source in its answer. We count every cited URL and group them by domain.
Why can ChatGPT mention a brand without citing its website?
Naming a brand and citing a source are separate. ChatGPT often recommends a brand while linking to a publisher, a retailer or an association that wrote about it. That is why the brand ranking and the sources table can tell different stories.
Will I get the same answers if I ask ChatGPT these questions myself?
Not word for word. Answers vary between runs, accounts and locations, which is why every question is asked once and the results are read as rates with a 95% range. A single answer you get yourself is one sample from the same spread.