Which field service management software brands
AI recommends in the US
Brands ranked by mention rate on ChatGPT, Gemini, Google AI Mode and Perplexity
- Brands
- 29
- Questions
- 318
- Answers
- 3,816
- AI engines
- 4
01 · Brand leader
Top 10 brands by mention rate
No single brand runs away with the category.
Several brands compete for the top places.
| # | Brand | Mention rate Share of questions where Google AI Mode names the brand | Share of voice The brand’s share of all brand mentions in the engine’s answers | 95% range The interval the true mention rate most likely falls in | In top 20 of The brand’s place inside each engine’s own top 20 |
|---|---|---|---|---|---|
| 11–3 | ServiceTitan | 35.7% | 20.4% | 30.7–41.2 | ChatGPT1Gemini3Google AI Mode1Perplexity2 |
| 21–3 | Jobber | 32.7% | 17.2% | 27.8–38.0 | ChatGPT2Gemini1Google AI Mode2Perplexity1 |
| 31–3 | Housecall Pro | 32.4% | 17.8% | 27.5–37.7 | ChatGPT3Gemini2Google AI Mode3Perplexity3 |
| 44–11 | FieldEdge | 9.6% | 6.4% | 6.9–13.4 | ChatGPT4Gemini5Google AI Mode4Perplexity4 |
| 54–11 | PestPac | 9.4% | 5.1% | 6.7–13.1 | ChatGPT8Gemini4Google AI Mode5Perplexity6 |
| 64–16 | Service Fusion | 7.2% | 3.9% | 4.9–10.6 | ChatGPT5Gemini7Google AI Mode6Perplexity5 |
| 74–16 | FieldRoutes | 6.8% | 2.5% | 4.5–10.1 | ChatGPT7Gemini6Google AI Mode7Perplexity7 |
| 84–16 | Simpro | 6.6% | 3.8% | 4.4–9.9 | ChatGPT11Gemini9Google AI Mode8Perplexity13 |
| 94–17 | GorillaDesk | 6.2% | 3.1% | 4.0–9.4 | ChatGPT6Gemini8Google AI Mode9Perplexity10 |
| 104–17 | ZenMaid | 5.8% | 3.1% | 3.7–8.9 | ChatGPT12Gemini10Google AI Mode10Perplexity8 |
| 114–20 | Aspire Software | 4.8% | 2.4% | 3.0–7.8 | ChatGPT9Gemini11Google AI Mode11Perplexity14 |
| 126–20 | Briostack | 3.6% | 1.5% | 2.0–6.2 | ChatGPT14Gemini14Google AI Mode12Perplexity11 |
| 136–20 | Buildertrend | 3.4% | 2.3% | 1.9–6.0 | ChatGPT15Gemini13Google AI Mode13 |
| 146–20 | LMN | 3.1% | 1.3% | 1.7–5.7 | ChatGPT13Gemini12Google AI Mode14Perplexity19 |
| 156–20 | Service Autopilot | 3.0% | 2.1% | 1.6–5.6 | ChatGPT10Gemini17Google AI Mode15Perplexity12 |
| 166–20 | JobNimbus | 3.0% | 1.5% | 1.6–5.6 | ChatGPT19Gemini16Google AI Mode16Perplexity15 |
| 179–20 | AccuLynx | 2.1% | 1.0% | 1.0–4.3 | Gemini15Google AI Mode17Perplexity16 |
| 1811–20 | Swept | 1.4% | 0.7% | 0.5–3.3 | ChatGPT18Google AI Mode18Perplexity9 |
| 1911–20 | Real Green Systems | 1.3% | 0.6% | 0.5–3.2 | Gemini18Google AI Mode19 |
| 2011–20 | SingleOps | 1.3% | 0.5% | 0.5–3.2 | ChatGPT17Gemini20Google AI Mode20 |
02 · Engine consensus
Where each brand ranks
inside every engine’s top 10
There is no single AI top 10.
Only 8 of 13 brands rank in the top 10 of all 4 engines.
| Brand | ChatGPT | Gemini | Google AI Mode | Perplexity | In top 10 of |
|---|---|---|---|---|---|
| Jobber | 2 | 1 | 2 | 1 | ChatGPTGeminiGoogle AI ModePerplexity |
| ServiceTitan | 1 | 3 | 1 | 2 | ChatGPTGeminiGoogle AI ModePerplexity |
| Housecall Pro | 3 | 2 | 3 | 3 | ChatGPTGeminiGoogle AI ModePerplexity |
| FieldEdge | 4 | 5 | 4 | 4 | ChatGPTGeminiGoogle AI ModePerplexity |
| PestPac | 8 | 4 | 5 | 6 | ChatGPTGeminiGoogle AI ModePerplexity |
| Service Fusion | 5 | 7 | 6 | 5 | ChatGPTGeminiGoogle AI ModePerplexity |
| FieldRoutes | 7 | 6 | 7 | 7 | ChatGPTGeminiGoogle AI ModePerplexity |
| GorillaDesk | 6 | 8 | 9 | 10 | ChatGPTGeminiGoogle AI ModePerplexity |
| ZenMaid | – | 10 | 10 | 8 | GeminiGoogle AI ModePerplexity |
| Simpro | – | 9 | 8 | – | GeminiGoogle AI Mode |
| Aspire Software | 9 | – | – | – | ChatGPT |
| Swept | – | – | – | 9 | Perplexity |
| Service Autopilot | 10 | – | – | – | ChatGPT |
Rank inside each engine’s own top 10 · a dash means the brand is not in that engine’s top 10.
The rest depend on which engine the buyer opens — so a rank from a single engine is not a market position.
Source: Findrix's research. Where each brand ranks inside every engine's top 10, field service management software, United States.
04b · Most cited domains
Which sites each engine cites, and
how much of its answers they carry
| Domain | ChatGPT | Gemini | Google AI Mode | Perplexity |
|---|---|---|---|---|
| youtube.com | 0.1% | 0.4% | 18.0% | – |
| servicetitan.com | 11.1% | 1.3% | 2.6% | 3.0% |
| housecallpro.com | 9.3% | 1.9% | 4.4% | 1.1% |
| getjobber.com | 8.4% | 0.7% | 1.9% | 0.8% |
| google.com | 0.2% | 7.2% | 4.4% | 0.1% |
| myquoteiq.com | 0.9% | 2.0% | 5.2% | 4.4% |
| ustechautomations.com | 0.4% | 4.1% | 2.3% | 4.8% |
| fieldproxy.ai | 0.3% | 2.1% | 2.1% | 4.2% |
| workiz.com | 3.7% | 1.5% | 2.5% | 0.9% |
| capterra.com | 1.1% | 0.5% | 1.4% | 3.5% |
| fieldcamp.ai | <0.1% | 2.6% | 0.7% | 1.3% |
| g2.com | 0.4% | 1.5% | 1.0% | 2.6% |
05 · The questions we asked
318 buyer questions, each
asked three times per engine
This isn’t a branded-prompt study.
75% of questions are problem- or solution-aware.
| Intent | Questions |
|---|---|
| Solution-aware | 160 |
| Problem-aware | 78 |
| Informational | 40 |
| Branded comparison | 24 |
| Branded sentiment | 16 |
By intent
Examples · Solution-aware
“What software tools exist for a Handyman and Carpentry Services company to handle online booking and dispatching as of latest information?”
“What software tools exist for a In-home appliance repair company to handle online booking and dispatching as of latest information?”
Examples · Problem-aware
“How can our Termite Inspection and Remediation business reduce drive time between daily stops and cut down fuel costs as of latest information?”
“How can our In-home appliance repair business reduce drive time between daily stops and cut down fuel costs as of latest information?”
Examples · Informational
“What key metrics should a growing service company track to improve Regulatory compliance and chemical application logging across multiple trucks as of latest information?”
“Can you explain the main operational challenges when managing Structural and Home Improvement Services field crews as of latest information?”
Examples · Branded comparison
“Jobber vs Service Autopilot for Advanced marketing automation, complex route scheduling, and deep customization versus out-of-the-box ease of use, modern UI, and quick mobile dispatching. as of latest information?”
Examples · Branded sentiment
“Is FieldRoutes a good choice in pest control and extermination as of latest information?”
Source: Findrix research. 318 buyer questions by intent, field service management software, United States.
05b · By product type
Which product segments
the questions cover
The study doesn’t hinge on one product category.
Questions span 6 field service management software segments.
| Segment |
|---|
| Exterior Property and Grounds Care |
| Mechanical, Electrical, and Plumbing (MEP) |
| Pest Control and Extermination |
| Residential Cleaning and Janitorial Services |
| Structural and Home Improvement Services |
| Appliance Repair Software |
6 segments
Examples · Exterior Property and Grounds Care
“Jobber vs Service Autopilot for Advanced marketing automation, complex route scheduling, and deep customization versus out-of-the-box ease of use, modern UI, and quick mobile dispatching. as of latest information?”
Examples · Mechanical, Electrical, and Plumbing (MEP)
“What software tools exist for a HVAC (Heating, Ventilation, Air Conditioning) company to handle online booking and dispatching as of latest information?”
Examples · Pest Control and Extermination
“How can our Termite Inspection and Remediation business reduce drive time between daily stops and cut down fuel costs as of latest information?”
Examples · Residential Cleaning and Janitorial Services
“What software tools exist for a Recurring house cleaning and maid services company to handle online booking and dispatching as of latest information?”
Examples · Structural and Home Improvement Services
“What software tools exist for a Handyman and Carpentry Services company to handle online booking and dispatching as of latest information?”
Examples · Appliance Repair Software
“What software tools exist for a In-home appliance repair company to handle online booking and dispatching as of latest information?”
Source: Findrix research. 6 product segments covered by the question set, field service management software, United States.
Neighbouring markets · Software
United States · Australia
HR & Payroll Software
Google AI Mode leader Workday · 23.8% · 69 brands measured
Open this market
Frequently asked questions
What does this Field Service Management Software AI Search report measure?
Which field service management software brands ChatGPT, Gemini, Google AI Mode and Perplexity name when buyers in the United States ask them for advice. We asked 318 buyer questions, each three times to each engine, and counted how often every brand appears and which websites the engines cite. Measured Sep 2026.
What does “mention rate” mean?
The share of questions where an engine names the brand in its answer. A 10% mention rate means the brand came up in about one question in ten. Every rate carries a 95% range: the interval the true value most likely falls in.
How are the top Field Service Management Software brands ranked?
By mention rate, separately for each engine — pick the engine above the table. When two brands’ 95% ranges overlap, their order is not really different — tick “Only distinguishable places” to see the ranks the data can actually separate.
Why does a brand rank differently across AI engines?
Each engine retrieves from different sources and weighs them differently, so the brands it knows best differ too. Only 8 of 13 brands make the top 10 of every engine here; the rest depend on which engine the buyer opens.
What counts as a citation?
A link or source an engine shows alongside its answer. We record every cited domain, whether it appears inline or in the source list.
Why can AI mention a brand without citing its website?
Engines learn brand names from reviews, expert sites, retailers and forums, then cite those sources rather than the brand’s own pages. A brand can be named often while its own site is rarely among the sources.
What does “share of citations” mean?
Of all the citations one engine gave across our questions, the share that went to a given domain. The shares of one engine add up to 100%.
What types of Field Service Management Software questions are included?
Questions real buyers ask across 6 product segments, from problem-aware to solution-aware, informational and branded ones. 75% are problem- or solution-aware; this is not a branded-prompt study.
Will I get the same answers if I ask these questions myself?
Not word for word. AI answers vary between runs, accounts and locations, which is why we ask every question three times per engine and report a 95% range instead of a single answer.