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ItalianoWhich field service management software brands
AI recommends in the US
Brands ranked by mention rate on ChatGPT, Gemini and Google AI Mode
- Brands
- 172
- Questions
- 400
- Answers
- 1,200
- AI engines
- 3
01 · Brand leader
Top 10 brands by mention rate
No single brand runs away with the category.
Several brands compete for the top places.
| # | Brand | Mention rate Share of Google AI Mode’s answers in this market that name the brand | Share of voice The brand’s share of all brand mentions in the engine’s answers | 95% range The interval the true mention rate most likely falls in | In top 20 of The brand’s place inside each engine’s own top 20 |
|---|---|---|---|---|---|
| 11 | ServiceTitan | 70.0% | 12.2% | 65.5–74.5 | ChatGPT1Gemini2Google AI Mode1 |
| 22–3 | Housecall Pro | 52.8% | 9.3% | 47.8–57.7 | ChatGPT5Gemini3Google AI Mode2 |
| 32–4 | Jobber | 46.0% | 8.0% | 41.1–50.9 | ChatGPT2Gemini1Google AI Mode3 |
| 43–5 | Salesforce Field Service | 41.0% | 6.2% | 36.2–45.8 | ChatGPT3Gemini4Google AI Mode4 |
| 54–7 | Simpro | 31.8% | 5.4% | 27.2–36.3 | Gemini7Google AI Mode5 |
| 65–7 | Workiz | 30.8% | 5.3% | 26.2–35.3 | ChatGPT16Gemini8Google AI Mode6 |
| 75–11 | FieldPulse | 24.3% | 4.2% | 20.0–28.5 | ChatGPT12Gemini13Google AI Mode7 |
| 87–11 | IFS | 20.3% | 2.7% | 16.3–24.2 | ChatGPT6Gemini5Google AI Mode8 |
| 97–12 | ServiceMax | 19.3% | 2.6% | 15.4–23.1 | ChatGPT7Gemini9Google AI Mode9 |
| 107–14 | BuildOps | 17.8% | 3.0% | 14.0–21.5 | ChatGPT18Gemini19Google AI Mode10 |
| 117–14 | Microsoft Dynamics 365 Field Service | 16.8% | 2.3% | 13.1–20.4 | ChatGPT4Gemini6Google AI Mode11 |
| 129–19 | SAP Field Service Management | 12.8% | 1.9% | 9.5–16.0 | ChatGPT14Gemini12Google AI Mode12 |
| 1310–20 | IFS Cloud | 11.0% | 1.4% | 7.9–14.1 | ChatGPT8Gemini10Google AI Mode13 |
| 1410–20 | PTC | 11.0% | 1.5% | 7.9–14.1 | ChatGPT17Gemini18Google AI Mode14 |
| 1512–20 | Service Fusion | 8.8% | 1.4% | 6.4–11.9 | ChatGPT9Gemini11Google AI Mode15 |
| 1612–20 | FieldEdge | 8.5% | 1.4% | 6.1–11.6 | ChatGPT11Gemini14Google AI Mode16 |
| 1712–20 | ServiceNow | 7.5% | 1.1% | 5.3–10.5 | ChatGPT10Gemini17Google AI Mode17 |
| 1812–20 | Oracle Field Service | 7.2% | 0.9% | 5.1–10.2 | ChatGPT13Gemini15Google AI Mode18 |
| 1912–20 | ServiceTrade | 7.2% | 1.1% | 5.1–10.2 | ChatGPT19Google AI Mode19 |
| 2013–20 | IFS Field Service Management | 6.3% | 0.8% | 4.3–9.1 | Gemini16Google AI Mode20 |
02 · Engine consensus
Where each brand ranks
inside every engine’s top 10
There is no single AI top 10.
Only 6 of 14 brands rank in the top 10 of all 3 engines.
| Brand | ChatGPT | Gemini | Google AI Mode | In top 10 of |
|---|---|---|---|---|
| ServiceTitan | 1 | 2 | 1 | ChatGPTGeminiGoogle AI Mode |
| Jobber | 2 | 1 | 3 | ChatGPTGeminiGoogle AI Mode |
| Housecall Pro | 5 | 3 | 2 | ChatGPTGeminiGoogle AI Mode |
| Salesforce Field Service | 3 | 4 | 4 | ChatGPTGeminiGoogle AI Mode |
| IFS | 6 | 5 | 8 | ChatGPTGeminiGoogle AI Mode |
| ServiceMax | 7 | 9 | 9 | ChatGPTGeminiGoogle AI Mode |
| Microsoft Dynamics 365 Field Service | 4 | 6 | – | ChatGPTGemini |
| Simpro | – | 7 | 5 | GeminiGoogle AI Mode |
| Workiz | – | 8 | 6 | GeminiGoogle AI Mode |
| IFS Cloud | 8 | 10 | – | ChatGPTGemini |
| FieldPulse | – | – | 7 | Google AI Mode |
| Service Fusion | 9 | – | – | ChatGPT |
| ServiceNow | 10 | – | – | ChatGPT |
| BuildOps | – | – | 10 | Google AI Mode |
Rank inside each engine’s own top 10 · a dash means the brand is not in that engine’s top 10.
The rest depend on which engine the buyer opens — so a rank from a single engine is not a market position.
Source: Findrix's research. Where each brand ranks inside every engine's top 10, field service management software, United States.
03 · Most cited domains
Which sites each engine cites, and
how much of its answers they carry
| Domain | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|
| servicetitan.com | 6.7% | 1.4% | 5.3% |
| fsmadvisor.com | 3.6% | 6.4% | 2.3% |
| softr.io | – | 6.0% | 0.2% |
| salesforce.com | 5.6% | 0.4% | 2.7% |
| microsoft.com | 4.9% | – | 0.2% |
| getjobber.com | 4.7% | 0.1% | 1.5% |
| reachoutsuite.com | – | 4.7% | – |
| ifs.com | 3.1% | 4.2% | 1.0% |
| coastapp.com | 1× | 4.1% | – |
| fieldserviceguide.com | 0.1% | 4.1% | 2.1% |
| housecallpro.com | 3.9% | 0.6% | 1.8% |
| youtube.com | – | 1× | 3.8% |
04 · The questions we asked
400 buyer questions, each
asked once per engine
General requests and requests with a specific use case, audience, selection criterion or problem.
| Question type | Questions |
|---|---|
| General questions | 6 |
| Use case | 207 |
| Audience | 20 |
| Selection criteria | 119 |
| Problem to solve | 48 |
By question type
Examples · General questions
“what are the best FSM software vendors in the US?”
“which FSM software vendors are best value for money in the US?”
Examples · Use case
“which FSM software vendors are best value for money for rapidly onboarding and tracking 1099 subcontractor crews in the US?”
“which FSM software vendors would you recommend for general contractor audits requiring geostamped photo proof in the US?”
Examples · Audience
“which FSM software vendors are best for operations managers at mid-market commercial mechanical contractors in the US?”
“which FSM software vendors are best for solo trade contractors running a van alone in the US?”
Examples · Selection criteria
“which FSM software vendors should I choose if enterprise warehouse and truck inventory management matters most in the US?”
“how do FSM software vendors compare on intuitive drag-and-drop dispatch boards in the US?”
Examples · Problem to solve
“integrate field service work orders with Salesforce CRM. which FSM software vendors can help in the US?”
“field service app works completely offline without signal. which FSM software vendors can help in the US?”
Source: Findrix research. 400 buyer questions by question type, field service management software, United States.
05 · Buyer personas
Who the questions are for
Select a persona to see example questions from this market.
By persona
Examples · Growing Residential Service Business Owner
“how do FSM software vendors compare on intuitive drag-and-drop dispatch boards in the US?”
Examples · Mid-Market Commercial Mechanical Contractor
“which FSM software vendors are best for operations managers at mid-market commercial mechanical contractors in the US?”
“field service app works completely offline without signal. which FSM software vendors can help in the US?”
Examples · Enterprise Field Service Director
“which FSM software vendors should I choose if enterprise warehouse and truck inventory management matters most in the US?”
“integrate field service work orders with Salesforce CRM. which FSM software vendors can help in the US?”
Examples · Solo Trade Contractor
“which FSM software vendors are best for solo trade contractors running a van alone in the US?”
Examples · Specialized Subcontractor Operations Lead
“which FSM software vendors are best value for money for rapidly onboarding and tracking 1099 subcontractor crews in the US?”
“which FSM software vendors would you recommend for general contractor audits requiring geostamped photo proof in the US?”
Examples · No persona assigned
“what are the best FSM software vendors in the US?”
“which FSM software vendors are best value for money in the US?”
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Frequently asked questions
What does this Field Service Management Software AI Search report measure?
Which field service management software brands ChatGPT, Gemini and Google AI Mode name when buyers in the United States ask them for advice. We asked 400 buyer questions, each once to each engine, and counted how often every brand appears and which websites the engines cite. Measured Oct 2026.
What does “mention rate” mean?
The share of an engine’s answers to this market’s buyer questions that name the brand. A 10% mention rate means the brand came up in about one answer in ten. Every rate carries a 95% range: the interval the true value most likely falls in.
How are the top Field Service Management Software brands ranked?
By mention rate, separately for each engine — pick the engine above the table. When two brands’ 95% ranges overlap, their order is not really different — tick “Only distinguishable places” to see the ranks the data can actually separate.
Why does a brand rank differently across AI engines?
Each engine retrieves from different sources and weighs them differently, so the brands it knows best differ too. Only 6 of 14 brands make the top 10 of every engine here; the rest depend on which engine the buyer opens.
What counts as a citation?
A link or source an engine shows alongside its answer. We record every cited domain, whether it appears inline or in the source list.
Why can AI mention a brand without citing its website?
Engines learn brand names from reviews, expert sites, retailers and forums, then cite those sources rather than the brand’s own pages. A brand can be named often while its own site is rarely among the sources.
What does “share of citations” mean?
Of all the citations one engine gave across our questions, the share that went to a given domain. The shares of one engine add up to 100%.
Will I get the same answers if I ask these questions myself?
Not word for word. AI answers vary between runs, accounts and locations, which is why we ask every question once to each engine and report a 95% range instead of a single answer.