Which field service management software brands
AI recommends in Australia
Brands ranked by mention rate on ChatGPT, Gemini, Google AI Mode and Perplexity
- Brands
- 20
- Questions
- 400
- Answers
- 4,800
- AI engines
- 4
01 · Brand leader
Top 10 brands by mention rate
No single brand runs away with the category.
Several brands compete for the top places.
| # | Brand | Mention rate Share of questions where ChatGPT names the brand | Share of voice The brand’s share of all brand mentions in the engine’s answers | 95% range The interval the true mention rate most likely falls in | In top 20 of The brand’s place inside each engine’s own top 20 |
|---|---|---|---|---|---|
| 11–2 | ServiceM8 | 51.3% | 18.7% | 46.4–56.2 | ChatGPT1Gemini3Google AI Mode3Perplexity4 |
| 21–2 | simPRO | 45.3% | 17.2% | 40.4–50.1 | ChatGPT2Gemini1Google AI Mode1Perplexity2 |
| 33–5 | Tradify | 26.3% | 11.2% | 22.3–30.9 | ChatGPT3Gemini4Google AI Mode4Perplexity7 |
| 43–5 | Jobber | 24.8% | 14.4% | 20.9–29.3 | ChatGPT4Gemini2Google AI Mode2Perplexity1 |
| 53–5 | AroFlo | 23.4% | 9.3% | 19.5–27.8 | ChatGPT5Gemini6Google AI Mode6Perplexity11 |
| 66–8 | Fergus | 13.6% | 6.0% | 10.6–17.3 | ChatGPT6Gemini5Google AI Mode7Perplexity12 |
| 76–8 | Salesforce Field Service | 11.6% | 4.7% | 8.8–15.1 | ChatGPT7Gemini7Google AI Mode5Perplexity3 |
| 86–10 | ServiceNow Field Service Management | 9.7% | 5.4% | 7.1–13.0 | ChatGPT8Gemini13Google AI Mode8Perplexity8 |
| 98–13 | Oracle Field Service | 5.8% | 1.9% | 3.9–8.6 | ChatGPT9Gemini14Google AI Mode13Perplexity5 |
| 108–15 | IFS | 4.8% | 1.9% | 3.1–7.4 | ChatGPT10Gemini8Google AI Mode10Perplexity6 |
| 119–20 | Uptick | 3.3% | 1.7% | 1.9–5.5 | ChatGPT11Gemini16Google AI Mode11Perplexity16 |
| 129–20 | PestPac | 2.9% | 1.8% | 1.7–5.1 | ChatGPT12Gemini10Google AI Mode9Perplexity9 |
| 139–20 | Skimmer | 2.2% | 1.6% | 1.1–4.1 | ChatGPT13Gemini11Google AI Mode12Perplexity14 |
| 1410–20 | Swept | 1.8% | 1.0% | 0.9–3.6 | ChatGPT14Gemini12Google AI Mode15Perplexity10 |
| 1510–20 | Formitize | 1.5% | 0.7% | 0.7–3.2 | ChatGPT15Gemini9Google AI Mode16Perplexity17 |
| 1611–20 | FireMate | 1.0% | 0.3% | 0.4–2.5 | ChatGPT16Gemini19Google AI Mode17Perplexity19 |
| 1711–20 | ZenMaid | 1.0% | 0.6% | 0.4–2.5 | ChatGPT17Gemini15Google AI Mode14Perplexity15 |
| 1811–20 | Fieldwork | 0.9% | 0.7% | 0.3–2.4 | ChatGPT18Gemini17Google AI Mode18Perplexity13 |
| 1911–20 | Deputy | 0.9% | 0.6% | 0.3–2.4 | ChatGPT19Gemini18Google AI Mode19Perplexity18 |
| 2011–20 | Pooltrackr | 0.6% | 0.5% | 0.2–1.9 | ChatGPT20Gemini20Google AI Mode20Perplexity20 |
02 · Engine consensus
Where each brand ranks
inside every engine’s top 10
There is no single AI top 10.
Only 6 of 13 brands rank in the top 10 of all 4 engines.
| Brand | ChatGPT | Gemini | Google AI Mode | Perplexity | In top 10 of |
|---|---|---|---|---|---|
| simPRO | 2 | 1 | 1 | 2 | ChatGPTGeminiGoogle AI ModePerplexity |
| Jobber | 4 | 2 | 2 | 1 | ChatGPTGeminiGoogle AI ModePerplexity |
| ServiceM8 | 1 | 3 | 3 | 4 | ChatGPTGeminiGoogle AI ModePerplexity |
| Tradify | 3 | 4 | 4 | 7 | ChatGPTGeminiGoogle AI ModePerplexity |
| Salesforce Field Service | 7 | 7 | 5 | 3 | ChatGPTGeminiGoogle AI ModePerplexity |
| IFS | 10 | 8 | 10 | 6 | ChatGPTGeminiGoogle AI ModePerplexity |
| AroFlo | 5 | 6 | 6 | – | ChatGPTGeminiGoogle AI Mode |
| Fergus | 6 | 5 | 7 | – | ChatGPTGeminiGoogle AI Mode |
| ServiceNow Field Service Management | 8 | – | 8 | 8 | ChatGPTGoogle AI ModePerplexity |
| PestPac | – | 10 | 9 | 9 | GeminiGoogle AI ModePerplexity |
| Oracle Field Service | 9 | – | – | 5 | ChatGPTPerplexity |
| Formitize | – | 9 | – | – | Gemini |
| Swept | – | – | – | 10 | Perplexity |
Rank inside each engine’s own top 10 · a dash means the brand is not in that engine’s top 10.
The rest depend on which engine the buyer opens — so a rank from a single engine is not a market position.
Source: Findrix's research. Where each brand ranks inside every engine's top 10, field service management software, Australia.
04b · Most cited domains
Which sites each engine cites, and
how much of its answers they carry
| Domain | ChatGPT | Gemini | Google AI Mode | Perplexity |
|---|---|---|---|---|
| youtube.com | <0.1% | 0.9% | 18.9% | – |
| servicem8.com | 11.3% | 1.5% | 3.2% | 0.1% |
| fieldproxy.ai | 0.1% | 1.8% | 0.7% | 9.6% |
| simprogroup.com | 9.0% | 3.5% | 7.0% | 0.6% |
| google.com | 0.3% | 6.2% | 0.8% | 0.5% |
| servicetitan.com | 5.0% | 0.5% | 2.3% | 2.3% |
| tradifyhq.com | 4.8% | 2.3% | 2.9% | 0.2% |
| myquoteiq.com | 0.3% | 0.1% | 0.6% | 4.7% |
| getjobber.com | 4.6% | 1.3% | 2.4% | 0.6% |
| aroflo.com | 3.9% | 0.9% | 0.7% | 0.4% |
| buildops.com | 0.9% | 2.3% | 0.8% | 3.9% |
| ustechautomations.com | <0.1% | 0.4% | 0.5% | 3.4% |
05 · The questions we asked
400 buyer questions, each
asked three times per engine
This isn’t a branded-prompt study.
80% of questions are problem- or solution-aware.
| Intent | Questions |
|---|---|
| Solution-aware | 160 |
| Problem-aware | 160 |
| Informational | 40 |
| Branded comparison | 24 |
| Branded sentiment | 16 |
By intent
Examples · Solution-aware
“What field service management platforms offer specialized features for Gasfitting & Compliance Certification with strong Compliance certificate generation (gas/water) as of latest information?”
“I need to buy 8 technician licenses for trade software with proven Test-and-tag/asset tracking features, how do I request a live demo and quote as of latest information?”
Examples · Problem-aware
“What is the best way to eliminate double bookings and improve Real-time job status and SLA tracking when coordinating multiple mobile service vans as of latest information?”
“What is the best way to eliminate double bookings and improve Recurring roster/scheduling management when coordinating multiple mobile service vans as of latest information?”
Examples · Informational
“What compliance checklists and safety documentation are legally required for a Pest Control contractor as of latest information?”
“What compliance checklists and safety documentation are legally required for a Lawn Care & Landscaping contractor as of latest information?”
Examples · Branded comparison
“FireMate vs Uptick for Specialized fire protection compliance, AS1851 routine testing workflows, defect quoting, and automated building compliance certification. as of latest information?”
Examples · Branded sentiment
“Is Skimmer a good choice in pool & spa services as of latest information?”
Source: Findrix research. 400 buyer questions by intent, field service management software, Australia.
05b · By product type
Which product segments
the questions cover
The study doesn’t hinge on one product category.
Questions span 11 field service management software segments.
| Segment |
|---|
| Electrical Services |
| Plumbing, Drainage & Gasfitting |
| HVAC & Refrigeration |
| Cleaning Services |
| Locksmith & Security Services |
| Utilities, Telecom & NBN Field Services |
| Lawn Care & Landscaping |
| Pool & Spa Services |
| Pest Control |
| Appliance & Equipment Repair |
| Fire Safety & Compliance Services |
11 segments
Examples · Electrical Services
“I need to buy 8 technician licenses for trade software with proven Test-and-tag/asset tracking features, how do I request a live demo and quote as of latest information?”
Examples · Plumbing, Drainage & Gasfitting
“What field service management platforms offer specialized features for Gasfitting & Compliance Certification with strong Compliance certificate generation (gas/water) as of latest information?”
Examples · HVAC & Refrigeration
“What is the best way to eliminate double bookings and improve Asset/equipment history tracking when coordinating multiple mobile service vans as of latest information?”
Examples · Cleaning Services
“What is the best way to eliminate double bookings and improve Recurring roster/scheduling management when coordinating multiple mobile service vans as of latest information?”
Examples · Locksmith & Security Services
“What field service management platforms offer specialized features for Commercial security/access control with strong Master key system and key-code database management as of latest information?”
Examples · Utilities, Telecom & NBN Field Services
“What is the best way to eliminate double bookings and improve Real-time job status and SLA tracking when coordinating multiple mobile service vans as of latest information?”
Examples · Lawn Care & Landscaping
“What is the best way to eliminate double bookings and improve Customer communication/notifications when coordinating multiple mobile service vans as of latest information?”
Examples · Pool & Spa Services
“Is Skimmer a good choice in pool & spa services as of latest information?”
Examples · Pest Control
“What compliance checklists and safety documentation are legally required for a Pest Control contractor as of latest information?”
Examples · Appliance & Equipment Repair
“What field service management platforms offer specialized features for Whitegoods/appliance repair with strong Scheduling and dispatch as of latest information?”
Examples · Fire Safety & Compliance Services
“FireMate vs Uptick for Specialized fire protection compliance, AS1851 routine testing workflows, defect quoting, and automated building compliance certification. as of latest information?”
Source: Findrix research. 11 product segments covered by the question set, field service management software, Australia.
Neighbouring markets · Software
United States · Australia
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Frequently asked questions
What does this Field Service Management Software AI Search report measure?
Which field service management software brands ChatGPT, Gemini, Google AI Mode and Perplexity name when buyers in Australia ask them for advice. We asked 400 buyer questions, each three times to each engine, and counted how often every brand appears and which websites the engines cite. Measured Sep 2026.
What does “mention rate” mean?
The share of questions where an engine names the brand in its answer. A 10% mention rate means the brand came up in about one question in ten. Every rate carries a 95% range: the interval the true value most likely falls in.
How are the top Field Service Management Software brands ranked?
By mention rate, separately for each engine — pick the engine above the table. When two brands’ 95% ranges overlap, their order is not really different — tick “Only distinguishable places” to see the ranks the data can actually separate.
Why does a brand rank differently across AI engines?
Each engine retrieves from different sources and weighs them differently, so the brands it knows best differ too. Only 6 of 13 brands make the top 10 of every engine here; the rest depend on which engine the buyer opens.
What counts as a citation?
A link or source an engine shows alongside its answer. We record every cited domain, whether it appears inline or in the source list.
Why can AI mention a brand without citing its website?
Engines learn brand names from reviews, expert sites, retailers and forums, then cite those sources rather than the brand’s own pages. A brand can be named often while its own site is rarely among the sources.
What does “share of citations” mean?
Of all the citations one engine gave across our questions, the share that went to a given domain. The shares of one engine add up to 100%.
What types of Field Service Management Software questions are included?
Questions real buyers ask across 11 product segments, from problem-aware to solution-aware, informational and branded ones. 80% are problem- or solution-aware; this is not a branded-prompt study.
Will I get the same answers if I ask these questions myself?
Not word for word. AI answers vary between runs, accounts and locations, which is why we ask every question three times per engine and report a 95% range instead of a single answer.