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ItalianoWhich field service management software brands
AI recommends in Australia
Brands ranked by mention rate on ChatGPT, Gemini and Google AI Mode
- Brands
- 161
- Questions
- 400
- Answers
- 1,200
- AI engines
- 3
01 · Brand leader
Top 10 brands by mention rate
No single brand runs away with the category.
Several brands compete for the top places.
| # | Brand | Mention rate Share of Google AI Mode’s answers in this market that name the brand | Share of voice The brand’s share of all brand mentions in the engine’s answers | 95% range The interval the true mention rate most likely falls in | In top 20 of The brand’s place inside each engine’s own top 20 |
|---|---|---|---|---|---|
| 11 | simPRO | 81.5% | 18.6% | 77.7–85.3 | ChatGPT1Gemini1Google AI Mode1 |
| 22 | ServiceM8 | 59.3% | 13.7% | 54.4–64.1 | ChatGPT3Gemini3Google AI Mode2 |
| 33 | AroFlo | 49.3% | 11.1% | 44.3–54.2 | ChatGPT2Gemini2Google AI Mode3 |
| 44–7 | Salesforce Field Service | 22.8% | 4.4% | 18.6–26.9 | ChatGPT7Gemini6Google AI Mode4 |
| 54–8 | Fergus | 20.8% | 4.5% | 16.8–24.7 | ChatGPT5Gemini4Google AI Mode5 |
| 64–9 | Tradify | 17.0% | 3.9% | 13.3–20.7 | ChatGPT8Gemini10Google AI Mode6 |
| 74–9 | Fieldmagic | 16.5% | 3.9% | 12.8–20.2 | ChatGPT9Gemini5Google AI Mode7 |
| 85–9 | ServiceTitan | 15.0% | 3.1% | 11.5–18.5 | Gemini18Google AI Mode8 |
| 96–13 | Jobber | 13.3% | 3.0% | 9.9–16.6 | Gemini7Google AI Mode9 |
| 109–20 | IFS | 7.8% | 1.4% | 5.5–10.8 | ChatGPT10Gemini11Google AI Mode10 |
| 119–20 | Ascora | 7.0% | 1.4% | 4.9–9.9 | ChatGPT4Gemini8Google AI Mode11 |
| 129–20 | Microsoft Dynamics 365 Field Service | 7.0% | 1.1% | 4.9–9.9 | ChatGPT6Gemini13Google AI Mode12 |
| 139–20 | SAP Field Service Management | 7.0% | 1.5% | 4.9–9.9 | ChatGPT14Gemini19Google AI Mode13 |
| 1410–20 | FieldInsight | 6.8% | 1.4% | 4.7–9.6 | ChatGPT11Gemini9Google AI Mode14 |
| 1510–20 | Housecall Pro | 6.3% | 1.3% | 4.3–9.1 | Google AI Mode15 |
| 1610–20 | ServiceNow | 6.3% | 1.2% | 4.3–9.1 | ChatGPT12Gemini20Google AI Mode16 |
| 1710–20 | Arrivy | 6.0% | 1.1% | 4.1–8.8 | Gemini16Google AI Mode17 |
| 1810–20 | FieldPulse | 6.0% | 1.3% | 4.1–8.8 | Google AI Mode18 |
| 1910–20 | Uptick | 6.0% | 1.2% | 4.1–8.8 | ChatGPT16Gemini14Google AI Mode19 |
| 2010–20 | ServiceMax | 5.3% | 0.9% | 3.5–7.9 | ChatGPT17Google AI Mode20 |
02 · Engine consensus
Where each brand ranks
inside every engine’s top 10
There is no single AI top 10.
Only 7 of 13 brands rank in the top 10 of all 3 engines.
| Brand | ChatGPT | Gemini | Google AI Mode | In top 10 of |
|---|---|---|---|---|
| simPRO | 1 | 1 | 1 | ChatGPTGeminiGoogle AI Mode |
| AroFlo | 2 | 2 | 3 | ChatGPTGeminiGoogle AI Mode |
| ServiceM8 | 3 | 3 | 2 | ChatGPTGeminiGoogle AI Mode |
| Fergus | 5 | 4 | 5 | ChatGPTGeminiGoogle AI Mode |
| Salesforce Field Service | 7 | 6 | 4 | ChatGPTGeminiGoogle AI Mode |
| Fieldmagic | 9 | 5 | 7 | ChatGPTGeminiGoogle AI Mode |
| Tradify | 8 | 10 | 6 | ChatGPTGeminiGoogle AI Mode |
| Ascora | 4 | 8 | – | ChatGPTGemini |
| Jobber | – | 7 | 9 | GeminiGoogle AI Mode |
| IFS | 10 | – | 10 | ChatGPTGoogle AI Mode |
| Microsoft Dynamics 365 Field Service | 6 | – | – | ChatGPT |
| ServiceTitan | – | – | 8 | Google AI Mode |
| FieldInsight | – | 9 | – | Gemini |
Rank inside each engine’s own top 10 · a dash means the brand is not in that engine’s top 10.
The rest depend on which engine the buyer opens — so a rank from a single engine is not a market position.
Source: Findrix's research. Where each brand ranks inside every engine's top 10, field service management software, Australia.
03 · Most cited domains
Which sites each engine cites, and
how much of its answers they carry
| Domain | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|
| arrivy.com | 1.8% | 20.1% | 7.3% |
| simprogroup.com | 7.4% | 4.0% | 13.0% |
| servicem8.com | 7.7% | 2.2% | 6.7% |
| fieldmagic.co | 1.3% | 6.1% | 4.8% |
| aroflo.com | 5.3% | 2.7% | 5.4% |
| taskrs.com.au | 2.1% | 5.4% | 1.4% |
| ascora.com.au | 5.1% | 0.3% | 0.3% |
| clevero.co | <0.1% | 4.8% | 2.5% |
| microsoft.com | 3.8% | 0.5% | 0.6% |
| salesforce.com | 3.1% | 0.1% | 2.2% |
| tradifyhq.com | 3.1% | 0.5% | 1.2% |
| fieldinsight.com | 1.0% | 3.0% | 1.4% |
04 · The questions we asked
400 buyer questions, each
asked once per engine
General requests and requests with a specific use case, audience, selection criterion or problem.
| Question type | Questions |
|---|---|
| General questions | 6 |
| Use case | 209 |
| Audience | 20 |
| Selection criteria | 120 |
| Problem to solve | 45 |
By question type
Examples · General questions
“what are the best FSM software providers in Australia?”
“which FSM software providers are best value for money in Australia?”
Examples · Use case
“which FSM software providers specialise in adding online booking so customers can request available service slots in Australia?”
“which FSM software providers would you recommend for generating annual fire safety statements for hundreds of building managers under tight deadlines in Australia?”
Examples · Audience
“which FSM software providers are best for enterprise utility, telecommunications, and civil infrastructure service providers in Australia?”
“which FSM software providers are most popular with sole traders and small trade businesses with up to five vans in Australia?”
Examples · Selection criteria
“what are the top-rated FSM software providers for bi-directional integration with SAP S/4HANA or Microsoft Dynamics 365 Finance in Australia?”
“how do FSM software providers compare on offline mobile performance in basement plant rooms and high-density apartments in Australia?”
Examples · Problem to solve
“offline mobile inspection app no signal plant rooms. which FSM software providers can help in Australia?”
“automate annual fire safety statements generation software. which FSM software providers can help in Australia?”
Source: Findrix research. 400 buyer questions by question type, field service management software, Australia.
05 · Buyer personas
Who the questions are for
Select a persona to see example questions from this market.
By persona
Examples · Solo Tradie & Small Trade Contractor
“which FSM software providers specialise in adding online booking so customers can request available service slots in Australia?”
“which FSM software providers are most popular with sole traders and small trade businesses with up to five vans in Australia?”
Examples · Enterprise Utility & Infrastructure Service Provider
“which FSM software providers are best for enterprise utility, telecommunications, and civil infrastructure service providers in Australia?”
“what are the top-rated FSM software providers for bi-directional integration with SAP S/4HANA or Microsoft Dynamics 365 Finance in Australia?”
Examples · Facility Maintenance & Specialist Essential Services Provider
“which FSM software providers would you recommend for generating annual fire safety statements for hundreds of building managers under tight deadlines in Australia?”
“how do FSM software providers compare on offline mobile performance in basement plant rooms and high-density apartments in Australia?”
“offline mobile inspection app no signal plant rooms. which FSM software providers can help in Australia?”
Examples · No persona assigned
“what are the best FSM software providers in Australia?”
“which FSM software providers are best value for money in Australia?”
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Frequently asked questions
What does this Field Service Management Software AI Search report measure?
Which field service management software brands ChatGPT, Gemini and Google AI Mode name when buyers in Australia ask them for advice. We asked 400 buyer questions, each once to each engine, and counted how often every brand appears and which websites the engines cite. Measured Oct 2026.
What does “mention rate” mean?
The share of an engine’s answers to this market’s buyer questions that name the brand. A 10% mention rate means the brand came up in about one answer in ten. Every rate carries a 95% range: the interval the true value most likely falls in.
How are the top Field Service Management Software brands ranked?
By mention rate, separately for each engine — pick the engine above the table. When two brands’ 95% ranges overlap, their order is not really different — tick “Only distinguishable places” to see the ranks the data can actually separate.
Why does a brand rank differently across AI engines?
Each engine retrieves from different sources and weighs them differently, so the brands it knows best differ too. Only 7 of 13 brands make the top 10 of every engine here; the rest depend on which engine the buyer opens.
What counts as a citation?
A link or source an engine shows alongside its answer. We record every cited domain, whether it appears inline or in the source list.
Why can AI mention a brand without citing its website?
Engines learn brand names from reviews, expert sites, retailers and forums, then cite those sources rather than the brand’s own pages. A brand can be named often while its own site is rarely among the sources.
What does “share of citations” mean?
Of all the citations one engine gave across our questions, the share that went to a given domain. The shares of one engine add up to 100%.
Will I get the same answers if I ask these questions myself?
Not word for word. AI answers vary between runs, accounts and locations, which is why we ask every question once to each engine and report a 95% range instead of a single answer.